Our dedicated support team is committed to your success.
Every SP360 subscription includes comprehensive support at no additional cost. We're here to help you succeed.
Speak directly with our support team. Get real-time help from knowledgeable experts who understand DFCS operations.
Mon-Fri, 9am - 6pm EST
Get instant answers through our live chat. Quick responses to your questions while you work in the platform.
Available 24/7
Send detailed questions and get comprehensive answers. Perfect for complex issues or when you need documentation.
Response within 24 hours
Access our library of step-by-step video tutorials. Learn at your own pace with visual guides for every feature.
50+ video tutorials
Browse our comprehensive documentation. Find detailed guides, FAQs, and best practices for using SP360.
100+ help articles
Free personalized onboarding for your entire team. We'll help you get started and ensure everyone is comfortable using SP360.
Personalized training
Find quick answers to frequently asked questions
Click on "Forgot Password" on the login page. You'll receive an email with instructions to reset your password securely.
Yes! You can add up to 20 users with your subscription. Need more? Contact us for enterprise pricing options.
Absolutely. We perform automatic daily backups and maintain multiple redundant copies of your data for maximum security.
Go to Settings > Billing and click "Update Payment Method". You can change your card information anytime.
Yes! You can export all your data to Excel or CSV format anytime. Your data belongs to you and is always accessible.
Phone support: Mon-Fri, 9am-6pm EST. Chat and email support are available 24/7 for your convenience.
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